Internet not working sucks…

Having the internet all of the sudden fritz out and stop working can be a huge pain.

This can often happen during the worst time; right before you have to send that important email to your boss, or minutes before an important work deadline.

However performing these easy steps will get your internet back up most of the time.  Best of all, they are all relatively easy tasks to do, even for the most computer illiterate.

 

1.  Restart your computer.

Restarting your computer is the first thing you should do if your internet has gone down.

In my line of work it is very common to receive phone calls from clients whose internet has gone down, and we have a conversation that will go something like this:

 

Me: Have you restarted your computer?

Client: No.

Me: Restart your computer please and let me know if that fixes it.

Client: Ok, give me a minute…hey, that worked!!

Restarting your computer is not only a good step for internet issues, but it can actually fix many computer problems you might be experiencing.

 

2.  Restart your router / modem.

If restarting your computer didn’t seem to fix the problem, move onto the router and modem.

Many internet companies have both bundled as one device making the job a lot easier.

Restarting both is as simple as unplugging the power adapter from the back of the device, counting to 5, and then plugging it back in.

gif animation of a modem being power cycled

It’s that simple!

3.  Release and renew your IP address.

Here’s is where things get a little more complicated, but renewing your IP address is still a very simple thing to do.

Using a windows program called Command Prompt, (or CMD for short) you can easily do this even if you have no computer experience.

The steps are simple!

a.  On your Windows machine, use your keyboard to click “Windows Key + R” at the same time.

keyboard showing win and r

b.  On the Run window that pops up, copy and paste the following:

Cmd.exe

picture showing run command in windows

c.  Now, the command prompt window will appear.  Copy and  paste the following line into the black box that appears.

ipconfig /release && ipconfig /flushdns && ipconfig /renew

command prompt showing ip address release and renewing

Note:  Your version of Windows may not allow you to copy and paste in command prompt.  If so, you can simply type the command.

d.  Press Enter on your keyboard.

e.  Check to see if the internet is now working.

That’s it!

Still having internet issues?

If you tried these steps and are still having problems, you have to call a local computer repair service to dig deeper.

You can of course always give us a call at 907-727-1289 and we would be happy to help you out with any internet or networking service issues you may be having.

You can also email us at info@spiderwebak.com.